Your e-commerce business is growing. While it’s an exciting time, you’re also aware that growth means more work—more than you could possibly handle. As a lone entrepreneur, you may find the volume of tasks overwhelming: catching up on emails, fulfilling customer orders, fixing the payroll for your employees, marketing your products, or hiring people.
Fortunately, there are services that specialize in specific business processes. Some even provide an innovative approach. For example, a logistics consulting firm may help you extract value from returned products. ReverseLogix reveals that returned merchandise in 2016 amounted to $624 billion.
Logistics is especially challenging when your market is growing. And getting help from a third-party logistics (3PL) provider may improve your business without the big cost.
You are losing customers.
It’s easy to give customers the personal touch when you’re a small company. But as orders pile up, you will find yourself stretched too thin handling and resolving customer complaints due to inventory, picking, or sorting mistakes. A 3PL will provide solutions to these problems, so you can focus on product improvement and other ways to retain customers.
You offer seasonal products.
Consumers only need your products at certain periods. So it would not make sense to hire, keep, and pay employees during a lull in your sales. By outsourcing order fulfillment, you can avoid unnecessary costs and lessen your overhead.
You do not have the resources for expansion.
Your business is thriving, and the only way to go is up. But you do not have the space to expand, and you’re not ready to take on more employees. By hiring the services of a logistics services provider, you can grow your business further without hiring more in-house staff to do fulfillment.
Outsourcing fulfillment is one of the best things you can do for your online business. By having a third-party provider to help you with logistics, you can focus your resources on what matters most: growing your business further.