Information Services

Hello, Are There Any People There?

February 28, 2014

In a phone survey conducted to a random sample of 2,000 households, participants were asked what they thought were the worst aspects of calling a help line. Unexplained hold [...]

Store Design Tips To Reduce Shoplifting

January 30, 2014

Shoplifting and employee theft account for the largest source of property crimes reported annually in the United States. Retailers can reduce or even eliminate the incidence [...]
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